Is California Business Bureau, Inc Harassing You?

California Business Bureau, Inc. is a collection agency located in Monrovia, California. The company collects medical debts and has been in business for 43 years.

1711 S Mountain Ave

Monrovia, CA 91016-4256

(800) 755-1515

https://cbbinc.com/

While the company’s website claims that it “provides training that emphasizes professionalism and courtesy, along with adherence to rules and regulations stipulated by the FDCPA,” a look at the consumer complaints filed against it clearly shows that is not true.  In the last three years, the Better Business Bureau (“BBB”) has received 22 complaints about California Business Bureau, Inc. Additionally, the Consumer Financial Protection Bureau, a government agency charged with protecting consumers from deceptive and unfair business practices, has received 211 complaints about California Business Bureau, Inc. since 2013. According to the complaints, the collection agency regularly commits the following violations of the FDCPA:

• Attempts to collect debt from the wrong person
• Refuses to send debt verification information to consumers
• Attempts to collect fees and additional charges not authorized by law
• Uses profane and abusive language
• Speaks with third parties about consumers’ debt
• Makes repeated telephone calls to consumers
• Attempts to collect debts that were paid or discharged in bankruptcy
• Threatens to have consumers arrested if they do not pay their debt

A large number of the complaints against California Business Bureau, Inc. also allege that the company reports negative account information to credit reporting agencies about consumers it knew or should have known was false. In one case, a consumer had information removed from all three of his credit reports because the last name, address, and social security number of the debtor did not match his. Almost two years later, the same negative information reappeared on all three of his reports. The Fair Debt Collection Practices Act (FDCPA) and the Rosenthal Fair Debt Collection Practices Act (RDCPA) prohibit debt collectors and creditors from communicating false credit information or information that should be known to be false.

A search of Justia court filings shows that a number of California residents who were harassed by California Business Bureau, Inc. have sued for violations of the FDCPA.

Creditors and debt collectors should be held accountable for these unethical and unlawful practices. If you are being harassed or subjected to any of these deceptive or abusive debt collection practices, it is time to hold California Business Bureau, Inc. accountable. Please contact our office for a free, no-obligation consultation at 1-800-219-3577.