A new purchase should come with peace of mind. But what happens when a vehicle turns into a headache? California’s lemon law offers protections if you’ve bought something unreliable. You have protections if it stalls on the freeway or won’t start. The seller may be responsible if it spends more time in the shop than on the road.
In this guide, you’ll learn what counts as a defective vehicle, how to file a claim, and what options you have if a dealership won’t make things right.
What Is the California Lemon Law?
The California Lemon Law protects buyers from getting stuck with defective vehicles. If a car, truck, SUV, or motorcycle has repeated mechanical failures and the seller can’t fix them, the owner may have a right to a refund or replacement. This law forces dealerships and manufacturers to stand behind what they sell.
A California Lemon Law applies to both new motor vehicles and used vehicles that come with a warranty. If a dealer attempts multiple repairs but the problem persists, the vehicle may qualify as a lemon. Safety issues, such as brake failures or engine stalls, can also strengthen a claim. Owners may need to go through arbitration or legal action to get compensation.
The Song-Beverly Consumer Warranty Act and the Tanner Consumer Protection Act outline these rights in California. If a vehicle is deemed a lemon, the manufacturer must either repurchase it or provide a replacement.
Some cases qualify for reimbursement for attorney fees, towing, and rental expenses.
California Lemon Law Requirements: Does Your Car Qualify?
Not every defective vehicle is a lemon. The law has strict rules on what qualifies. You may be entitled to a replacement or buyback if repairs fail repeatedly. Here’s what you need to know.
1. The Defect Must Affect Safety, Use, or Value
A minor issue won’t qualify. The problem must make the vehicle unsafe, unreliable, or significantly reduce its value. It may meet the standard if it stalls, has brake failures, or suffers repeated engine issues.
2. A Reasonable Number of Repair Attempts
The law sets clear limits:
- Two repair attempts if the defect poses a serious safety risk
- Four attempts for the same non-safety issue
- 30+ days in the repair shop for any issue
If a dealership or manufacturer can’t fix it within these limits, it likely qualifies as a lemon.
3. The Vehicle Must Be Under Warranty
California’s Song-Beverly Consumer Warranty Act protects vehicles with an active manufacturer’s new car warranty. If the warranty expires before filing a lemon law claim, the law won’t apply.
Used vehicles qualify only if they come with a warranty at the time of purchase. An “as-is” sale does not guarantee protection.
4. You Must Notify the Manufacturer
Before filing a claim, you must give the manufacturer a fair chance to fix the problem. This means sending a written notice explaining the issue. If they fail to resolve it, you can pursue legal action.
5. Compensation Options
If your vehicle qualifies, you may be entitled to:
- A replacement vehicle
- A buyback (refund of the purchase price)
- Reimbursement for attorney fees and other related costs
What to Do If a Dealership Sold You a Defective Vehicle
If you’re dealing with ongoing issues, follow these steps to protect yourself and your investment.
1. Gather All Documentation
Every piece of paperwork matters. Keep copies of:
- Repair records: List every visit to the shop, including dates, issues reported, and work done.
- Warranty details: Check coverage terms and expiration dates. A manufacturer’s new vehicle warranty may still apply.
- Purchase agreement: Review the contract for any clauses about returns or dispute resolution.
- Communication logs: Save emails, texts, or notes from phone calls with the dealership.
2. Contact the Dealership
Start with the seller. Call or visit the dealership and explain the issue. Many dealers will try to resolve problems by offering repairs, a replacement, or a refund. If they refuse to help or keep delaying, escalate your complaint.
3. Check for Manufacturer Support
Contact the automaker directly if the vehicle is still under the manufacturer’s warranty period. They may authorize repairs through an approved shop or offer other solutions. Some manufacturers have dispute resolution programs to handle defective vehicle claims.
4. File a Complaint With Consumer Protection Agencies
If the dealership won’t cooperate, report them. Agencies that handle auto fraud and defective vehicle claims include:
- The Department of Consumer Affairs: They oversee dealership complaints in the state of California.
- The Better Business Bureau (BBB): Some dealerships respond to complaints here to maintain a good rating.
- The Attorney General’s Office: This office may investigate if the issue involves fraud or service contract violations.
- The Federal Trade Commission (FTC): If the problem involves misleading sales practices, a federal complaint may help.
How Does the California Lemon Law Work With a Lawyer?
Some dealerships and manufacturers make the process harder than it should be. They delay repairs, reject claims, or refuse to buy back a defective vehicle. A lemon law attorney makes sure that doesn’t happen.
1. When to Consult a Lawyer
If a reasonable number of repair attempts haven’t fixed the problem, it’s time to seek legal help. Signs you may need an attorney include:
- The dealership keeps stalling or saying the issue isn’t covered
- The manufacturer refuses a buyback despite repeated defects
- You’ve missed work or lost money because the lemon vehicle is unreliable
2. What an Attorney Does
A California lemon law attorney fights for compensation or a replacement. Here’s how they help:
- Case evaluation: They review repair records and contracts to determine whether you qualify under the Song-Beverly Consumer Warranty Act.
- Handling negotiations: They deal with automakers and dealerships, so you don’t have to.
- Filing a claim: If needed, they pursue a lemon law buyback or reimbursement through arbitration or court.
3. Benefits of Hiring a Lawyer
- No out-of-pocket fees: The automaker covers legal costs if your case qualifies
- Faster resolutions: Attorneys push automobile manufacturers to settle instead of dragging out disputes
- Less stress: A lawyer takes care of deadlines, paperwork, and negotiations so you can focus on your daily life.
If you’re dealing with a defective vehicle, don’t wait. The Law Office of Paul Mankin can review your case and help you get the resolution you deserve. Contact us today for a free consultation.
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