TSC Accounts Receivable Solutions (TSC) provides collection and accounts receivable management services, including debt collection, accounts receivable clean-up and consulting, pre-collection, and medical billing services. TSC specializes in healthcare, childcare, dentistry, education, health and fitness, property management, retail, and telecommunications sectors. The company was founded in 1992 and is based in Carlsbad, California.
TSC markets itself as a family-owned debt collection agency that takes a more positive approach to debt collection. Its website states that all TSC employees are required to sign a pledge to treat every consumer with dignity and respect. While TSC may have this pledge in place, consumers have filed numerous complaints to the Consumer Financial Protection Bureau (CFPB), a government agency charged with protecting consumers from unfair, deceptive or abusive debt collection practices. The CFPB has received complaints alleging that TSC engages in the following unlawful practices:
- Attempting to collect debts not owed;
- Continuing to contact consumers after being asked to cease communication; and
- Refusing to validate or provide proof of a debt.
After being contacted by TSC, a consumer sent a letter demanding that TSC cease further communication. Despite receiving this letter, TSC continued to call the consumer. The consumer filed a complaint with the CFPB and the matter was resolved to the satisfaction of the consumer.
The Fair Debt Collection Practices Act (FDCPA) and the Rosenthal Fair Debt Collection Practices Act (RDCPA) prohibit debt collectors and creditors from communicating with you after you have informed them in writing to stop communication. Once the debt collector has received a letter from you requesting that all communication stop, the debt collector may only contact you again to either inform you that the debt collector is no longer seeking to collect the debt or to inform you that the debt collector will be filing a lawsuit. Any other forms of communication are a direct violation of the law.
Creditors and debt collectors should be held accountable for these unethical and unlawful practices. If you are being harassed or subjected to any of these, deceptive, or abusive debt collection practices, it is time to hold TSC accountable. Please contact our office for a free, no-obligation consultation at 1-800-219-3577.
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